If you’re a professional or an aspiring conversation designer, we hope you’ll take this community-led ⇒survey⇐ and contribute your insights to keep the Conversational AI Profession strong and its impact positive for individuals and society.
Please share with your community. There are just a few more days left until the survey closes on April 10th, 2025.
Your Voice Is Important
The future of generative AI and agentic AI depends on the people designing the solutions we will all use. Whether by choice or by force, this recent popular geo-techno-political tool will influence some of the cultural and social models we live under.
For example, conversation designers must be aware of ethical implications such as bias in AI responses, data privacy concerns, and the risk of creating misleading or manipulative interactions. A poorly designed system can reinforce stereotypes or spread misinformation, making ethical awareness a fundamental skill in the field.
It is essential that we recognize and support the professionals shaping this landscape, ensuring that their work aligns with ethical, inclusive, and human-centered principles.
A crucial initiative is underway to map the state of conversation design roles globally. At its center is a new survey to gather worldwide trends, challenges, and regional differences in the field, with the results made publicly available to inform and advance best practices.
Please consider donating your time, approx. 20 to 30 min. to answer the survey: https://form.jotform.com/250256159328055/prefill/679ebce5343337746afcfbe2e142
Why This Survey?
This survey is not just another industry report—it is an effort to bring transparency to the evolving field of conversation design.
It maps how the role of conversation or conversational AI designers is evolving. It seeks to uncover the diverse backgrounds of those shaping AI-driven interactions—from linguists, to writers or engineers—and explore the pathways individuals take to become conversation designers.
Understanding these unique journeys and skill sets will provide valuable insights into the internal structures and processes behind the profession. The rapid evolution and the information overload of this field can be quite overwhelming, so mapping different career paths can help alleviate this feeling, clear the air and provide guidance. Not only to those wanting to start this journey but also to advance as experts in the industry.
Conversational AI is at a crossroads. We can either allow its development to be dictated solely by corporate or geopolitical interests, or we can actively contribute to shaping a field that prioritizes humanity. As designers, researchers, and strategists, we hold the responsibility of ensuring that AI-driven interactions serve people, not just profits.
A Call to Action
Early responses from the survey—around 200 so far—indicate that the highest engagement in this field comes from the USA and India, with approximately 60% of respondents being female professionals.
Give some love to this survey and the people who are working to make things right. In a world that often feels increasingly polarized, those who dedicate themselves to ethical AI design need support and recognition. By participating in this survey, you help create a dataset that benefits the entire field and ensure that our profession remains driven by shared knowledge and collective progress.
Remember: no quality input, no quality output.
And yes, you will be rewarded—not just with a more informed industry, but with insights into the state of conversation design that can guide your own career and strategic decisions.
Your voice, your experience, your perspective—they all matter.
You can follow the discussion here: https://www.linkedin.com/company/state-of-conversation-design/
For further news or articles, you can check:
- Announcing the First Global State of Conversation Design Survey
- Encuesta Global Sobre el Estado del Diseño Conversacional
- Do You Work in Conversation Design? Help Us Learn About Our Field
Thank you for being here, for your engagement, and for helping shape the future of conversation design. Let’s build this together.
Link to survey: https://form.jotform.com/250256159328055/prefill/679ebce5343337746afcfbe2e142
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Sara Oliver is a Lead Analyst at NTT Data specializing in conversational AI, with a background in the creative industries and multimodal digital experiences. Passionate about ethical AI and industry best practices, she actively contributes to community initiatives like Women in Voice Spain and the Open Voice Trustmark Initiative.
