Trust is essential for conversational AI systems, which aim to create natural and meaningful interactions between humans and machines. We acknowledge that everyone who contributes to or benefits from these systems has a duty to ensure that they uphold established rights and fosters positive social values.
Guiding Principles
1
Privacy
Conversational AI systems should deliver utility to users within publicly-stated parameters, and ensure that information on users is not leveraged beyond its intended purpose.2
Inclusivity
Conversational AI systems should be designed to bring people in, not shut them out, and thus should be equipped as necessary to accommodate underrepresented populations as well as they do overrepresented populations.3
Accountability
All stakeholders working to create conversational AI systems are accountable for the process of creating them, as well as the outcomes they cause.4
Transparency
Users of conversational AI systems have the right to understand how their data is being used and how any conversational AI system is making decisions.5
Sustainability
Conversational AI systems, whether in ongoing functionality or in their development, should not compromise the economic, social, or environmental sustainability of our shared future.6